Like many retailers, we guarantee our products; if an item hasn’t met your expectations, you can return the product. Simply return the item with a copy of your receipt for exchange, refund, repair, or credit.
If you have any questions about our guarantee, please
– email us at firstname.lastname@example.org
– or call us at 650-743-5551
Returning by mail
- Within the US: Returned items must be sent via insured, prepaid Regular US Mail. Ensuring your return allows you to track your parcel with the US Postal Service. Please Note: We cannot accept CODs or courier deliveries.
- Outside the US: Ship goods prepaid, by insured ground shipping. To avoid unnecessary delays, please write “U.S. Goods returning” on the outside of the package.
Please Note: Do not return items by UPS or other carriers, as duty and / or brokerage fees will be charged, and your return will be refused by Arte del Corazόn.
If you are requesting an exchange, please remember to include sufficient payment for the return postage. Where applicable, please contact your local customs office for information about any taxes or duties that may be assessed on a return shipment.
Our Processing Center cannot accept returns in person. Please email all product return requests to email@example.com, for address.